Web-Based Training Overview

MANY CORPORATIONS have begun to make the move from instructor-led classroom training to Web-based training (WBT). There are several important factors to consider before making such a switch. This article outlines some important considerations for Web-based training.

Advantages of Web-Based Training

Web-based training has the potential to offer many advantages over traditional instructor-led training. If done well, advantages of Web-based training may include:

 

 

Web-based training has the potential to reach a larger, more geographically dispersed audience.

 
  • Provides standardized training ensuring a consistent message across the corporation.
  • Decreases time employees are away from their jobs.
  • Web-based material can be easily adapted for different audiences (unlike print-based material).
  • WBT is better than print-based material for unstable or rapidly changing material that needs to be updated often.
  • Training is more convenient for employees -- it is anytime, anywhere. Just in time training means they don't have to wait for a class that is only taught once a month.
  • Training is available to a larger audience - the same WBT course can be distributed to desktops around the world.
  • The company saves money on travel expenses, instructor/trainer costs, classroom facilities costs, and packaging/distribution costs.
  • Training can be customized and tailored to the company's culture.

Disadvantages of Web-Based Training

While many companies are jumping on the Web-based training bandwagon, it is important to remember that WBT does have some drawbacks. Some potential disadvantages include:

  •  Bandwidth limitations can place constraints on certain media types. All learners must have adequate bandwidth to access WBT.
  • Initial development costs can be more expensive than development costs for print-based or instructor led training.
  • WBT may require longer development time.

     

    Learners need opportunities to practice and need to receive feedback.

     

     

     
  • Learners must be self-directed learners and comfortable using the Web.
  •  WBT tends to have higher drop out rates than classroom training.
  • Learners are more likely to be distracted or interrupted when engaged in WBT at their work space
  • So far it is difficult to measure the Return on Investment or to quantify the results of WBT
  • It is difficult to provide opportunities for practice and feedback with WBT. Learners don't have opportunity to ask questions if they don't understand.
  • It is difficult to develop tests that will measure the learner's understanding of the material.
  • WBT may not be as effective as face-to-face instruction when training soft-skills. It usually lacks crucial practice and feedback elements.

Recommendations

  • Use WBT as a pre-requisite for a classroom training session. Have learners do pre-reading and pre-work via the Web before coming to the classroom.
  • Include some form of interactivity in WBT-- synchronous or asynchronous chats, exercises, activities, case studies, scenarios, quizzes, etc.
  • Make sure your learners have the technical capability and motivation for self-directed learning on the Web.
  • Use WBT for technical or procedural training, reserve classroom time for soft skills type training that requires some form of face-to-face interaction.
  • Supplement WBT with job aids and printable material.
  • Repurpose existing content.
  • Use WBT as a refresher.
  • Great option for computer savvy audiences.
  • Give them the facts, but include details as an option ("Tell me more" links to additional information).
  • Customize the information to the learner's corporate culture or specific interests. Make it personally relevant -- don't just deliver the facts.

Karen J. Boyle

Educational Technology Graduate Student, San Diego State University