Keller's ARCS Model - Satisfaction LEARNER SATISFACTION is a key component of motivation according to Keller's ARCS model (1988). If learners feel good about learning results, they will be motivated to learn. What can a designer do to ensure learner satisfaction? Keller suggests three main strategies to promote satisfaction: Simulators let students apply their newly-acquired skills immediately in a semi-authentic situation. Natural Consequences Provide the learner with realistic or authentic situations which require the application of the newly-learned skill. The more immediate the opportunity to use the new skill, the better. Examples: case studies, role plays, simulations, games.         Positive Consequences Provide rewards or feedback that will encourage the learner to continue target behavior. Motivation feedback can vary from positive comments to extrinsic rewards. Extrinsic rewards can be as varied as prizes, parties, travel awards, even cash. Cautions: Don't annoy the learner by over-rewarding simple behavior. Don't overuse extrinsic rewards as they may overshadow instruction. Don't make the negative consequences too entertaining. You don't want the learner to purposely choose the wrong answer. Feedback needs to be balanced and fair to keep students motivated to continue learning. Equity Design and maintain consequences and feedback that are consistent and fair. Make expectations clear so as not to disappoint or discourage learners. Conclusion Satisfied learners are motivated to continue learning because they see value in what they are doing. To keep learners satisfied, instruction should be designed to allow them to use their newly-learned skills as soon as possible in as authentic a setting as possible. Rewards and feedback should be provided in a timely fashion and should be appropriate to the level of difficulty of the task. For more information Keller's ARCS Model-Attention Keller's ARCS Model -Relevance Keller's ARCS Model -Confidence Lisa Alizadeh Graduate Student San Diego State University